When money
comes back.

The principle

Two separate amounts make up almost every booking: what the supplier charges, and what we charge for arranging it. They refund on different rules, and we tell you both before you pay.

Supplier refunds

Airline tickets, hotel rates and transport bookings refund strictly according to the fare or rate rules attached to your specific booking. A non-refundable fare returns only statutory taxes; a flexible fare may return in full less a change fee.

We disclose these rules in writing on the quotation. If a cheaper fare carries materially worse cancellation terms, we will say so explicitly rather than let you discover it later.

Our service fee

Our fee covers work already performed — research, holding inventory, documentation and coordination. Once that work is done it is non-refundable, whether or not you proceed.

If we have not yet begun work, or if we are unable to deliver what we quoted, the fee is refunded in full without argument.

Visa fees

Government and processing-centre fees are never refundable, including on refusal. This is set by the authority and applies universally.

Our visa preparation fee is refundable in full if we advise against filing after reviewing your profile and you choose not to proceed. We would rather return the fee than take money for an application we expect to fail.

Holiday packages

Package cancellations follow a tiered schedule disclosed at the time of booking, typically: more than 45 days before departure, loss of deposit only; 45 to 15 days, 50% of package value; inside 15 days, no refund. Individual supplier rules may be stricter and take precedence where they are.

Timelines

We file refunds within two working days of your instruction. After that, credit depends on the supplier:

• Domestic airlines: typically 7 to 21 working days
• International airlines: typically 4 to 12 weeks
• Hotels and ground operators: typically 7 to 15 working days
• Card reversals: an additional 3 to 7 working days after supplier release

We track every open refund and follow up on your behalf without you needing to ask.

Disputes

If you believe a refund has been handled incorrectly, write to us with the booking reference. We will review the file and respond in writing within seven working days with the supplier correspondence attached.

Contact

Questions about this policy can be sent to [email protected] or +91 92364 76056. Written correspondence: Swift Booking Services, 12, Srinivas Tower, 175 Bannerghatta Main Road, JP Nagar, Bengaluru, Karnataka 560076, India.